ClickMed Integration

— FAQ

Frequently asked questions

• Which calendars can you sync with?+

  Google Calendar most often, Microsoft 365 and Outlook just as readily, and anything else that speaks CalDAV or accepts a subscribed feed. If your team is on something unusual, tell us what it is before you buy and we will check it rather than guess.

• What patient data ends up in the calendar?+

  As little as you want. An entry can carry a full name and the reason for the visit, or an initial and a reference number — the sync writes the field mapping you approve, and our default is the minimum that still makes the day readable.

• Do we need a particular ClickMed plan?+

  You need API access on your account. We check that first, and if it is not on your plan we tell you before any work starts rather than after — that check costs you nothing.

• I am a patient — is this where I book with ClickMed?+

  No. We are a web agency that connects a clinic's ClickMed account to its calendar and website; we have no access to bookings or patient accounts. To book or move an appointment, use ClickMed itself or contact your clinic directly.

• Can patients book from our own website straight into ClickMed?+

  Yes, if your ClickMed plan allows booking through the API. The form on your site writes the appointment straight into ClickMed, so reception never retypes it. The calendar sync is the fixed-price ClickMed package; the booking form is scoped separately, once we know what your plan exposes.

• Do you look after the sync once it is live?+

  Yes. ClickMed and the calendar providers change their APIs now and then, and a maintenance plan keeps the sync working and answers its failure notifications. The details are on our website maintenance service.