— Support
Need a hand?
Existing client, technical issue, billing question or a data privacy request — tell us what’s going on and we’ll get back to you within 24 hours.
Want to start a project? Tell us more →
— FAQ
Before you write to us.
Within 24 hours on business days, whatever urgency you pick. The urgency field decides the order things are worked on, not whether we answer — critical issues are looked at the moment we see them, and low-priority questions still get a real reply the same week.
Your site or app is down, checkout is failing, customer data is exposed, or you have lost access to something you need right now. If money or data is actively at risk, mark it critical and call us as well — email is not the fastest way to reach a person.
Yes. We take over existing projects regularly, including ones on platforms we would not have chosen. We will tell you honestly what is fixable, what needs rebuilding and what it costs before doing any work.
Every project includes a warranty period for anything we built that is not working as agreed — that is not billed, and you do not need a support plan to use it. Changes, new features and work on things we did not build are quoted separately.
Choose "Data privacy request" as the request type and tell us what you need — a copy of what we hold, a correction, or deletion. We respond within 30 days as the GDPR requires, usually much sooner. Our privacy policy lists exactly what we store.
Access codes are tied to your email address, so there is no password to reset. Pick "Portal / account access issue" here and we will resend your code, usually within the hour on a business day.