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— Terms
The rules that apply when you use this website.
Last updated: 15 October 2026
By using this website, you agree to these Terms of Use. If you don’t agree with them, please don’t use the site. These terms cover the website itself and every piece of work we agree with you. For a specific piece of work, the offer you accept sets the scope, the price and the timing, and takes priority over these terms wherever the two conflict.
This website is operated by DenverWorld S.R.L., trading as Level UI, registered in Romania (registration number J23/3477/10.05.2024, CUI 50060912), with its registered office in Bucharest and an additional office in Berlin. Full contact details are on our Contact page.
This site is informational and exists to describe our services, showcase our portfolio, and let you request a quote, order a fixed-price package, or get in touch. The package prices and scopes shown on this site are indicative and correct at the time of publication, but are always confirmed — and can be adjusted — in a written proposal or invoice before any paid work begins. No work starts, and no payment is due, until you’ve agreed a scope and price with us directly.
Our services are aimed at businesses, professionals and organisations acting in a commercial or professional capacity. Our packages, our pricing and our process are all built around that kind of engagement, and this site is not marketed to private individuals. A registered sole trader, freelancer or equivalent contracting under their own registration is treated as a business customer.
We do not refuse private individuals. If you order as a consumer, we invoice you as one, and the consumer-protection rights attaching to that contract apply in full — we do not ask anyone to waive them.
One thing to be clear about before you order: every price on this site is shown exclusive of VAT, for every type of customer, because the figures are quoted for business buyers. If you order as a consumer, VAT is added on top of the displayed figure, so the amount you pay is higher than the number you see. Ask us for the gross total before committing and we will confirm it in writing.
If you become a client, we issue you a personal access code to log in to the Client Portal. You’re responsible for keeping this code confidential — treat it like a password. If you believe your access code has been compromised, contact us immediately so we can issue a new one. We may suspend Portal access if we reasonably believe it is being misused.
The design, code, text, images and branding of this website belong to DenverWorld S.R.L. (Level UI) and may not be copied, reproduced or reused without our written permission, except for normal browsing.
The work we deliver to you. What we create specifically for you — the finished website, its design, your brand assets and the code written for your project — becomes yours, with all the rights in it that can be transferred, once the price of that work has been paid in full. Until then, from the moment we deliver it, you hold a licence to use it commercially and without restriction. Once it is yours, we keep the right to show the finished, published work in our portfolio, as set out under Confidentiality below.
What stays ours. The tools, components, templates, libraries and know-how we bring to the project or have built independently of it — including Klinik UI itself — remain ours. Where they are part of the delivered work, you receive a perpetual, non-exclusive licence to use them as part of that work, which you may pass on together with it, for example when you sell your business. Open-source software and other third-party material remain under their own licences. Klinik UI has conditions of its own: it may not be modified without our written approval, and a subscription is a licence rather than a purchase; see its own section below.
You agree not to scrape, reverse-engineer or attempt to compromise the security of this site, and not to submit unlawful, fraudulent or abusive content through any form on this site. Our forms include automated abuse-detection measures; submissions flagged as abusive or fraudulent may be discarded without response, and we may block access from sources engaged in abuse.
Prices shown on this site are in euros (€), exclusive of VAT, and are indicative starting prices for the scope described. Final pricing, invoicing details and payment terms for any engagement are confirmed in your project proposal or invoice, not on this website.
How VAT is applied depends on who you are and where you are. Clients based in Romania are charged Romanian VAT. Business clients elsewhere in the EU who supply a valid VAT identification number are invoiced under the reverse-charge procedure, meaning we invoice without VAT and you account for it in your own return. Reverse charge is available to businesses only — a consumer cannot use it, so a consumer order has VAT added to the displayed price. If you are unsure which applies to you, ask before ordering.
The price list also carries a small bar of display controls, and they are exactly that — display. Showing prices split into monthly instalments, converted into dollars, or with VAT included changes what is on your screen and nothing else. Every price we quote, invoice and are paid in is the euro figure excluding VAT. A converted figure is worked out at a rate we set by hand and review periodically rather than from a live market feed: it is indicative, and neither of us is bound by it. An instalment figure shown beside a package illustrates a plan that may be available on that project; the schedule that binds either of us is the one written into the offer you accept, under Paying in instalments below. Your choice of view is remembered in your browser. It is not sent anywhere on its own — only attached to an enquiry you choose to submit, so we know which figures you were reading as you wrote.
A word on the term, because this site uses it for two different things: in these terms an offer is the priced document we send you for a specific piece of work, which is what this section is about. A discount — seasonal, introductory or for buying more than one thing — is a promotion, and promotions are covered under Recurring services & annual billing below.
When we quote you for a specific piece of work, you get an offer document with its own reference code, the scope it covers, a price and the date it stays valid until — together with a personal link to a page where you can accept it. That link is the whole of the authorisation: anyone holding it can accept the offer in your name, so treat it like your Portal access code and don’t forward it further than you mean to.
Accepting there forms a binding contract. You enter your name and confirm; we record that name, the date and time, the IP address and browser used, and a digital fingerprint of the offer document exactly as it stood, and that record is your acceptance of the scope and the price set out in the offer. Nothing needs printing or signing by hand: an electronic acceptance may not be denied legal effect merely for being electronic, and a contract of this kind requires neither a handwritten nor a qualified electronic signature. Only accept if you are authorised to commit the business the offer is addressed to. The accepted offer and these terms together are the whole agreement for that work: nothing further needs signing, and where the two differ, the offer prevails. Why we keep that record, for how long, and what rights you have over it are set out in our privacy policy.
An offer stands until the date printed on it and no longer; after that, the scope and the price are open to revision. If the price is not right, the same page lets you propose a different one instead. A proposal is not an agreement — nothing about the offer changes until we reply and confirm a new price in writing, and the original offer stays open in the meantime, so you can still accept it as it was.
Where we offer it, a one-off project can be paid in equal monthly instalments instead of in a single invoice. One instalment is available for each whole €600 of the project total, up to a maximum of twelve, and the total has to be at least €1,200 for a plan to be possible at all. Recurring plans are excluded, because they are already billed on a cycle. The schedule — how many instalments, how much each one is and when each falls due — is agreed in writing before the work starts and forms part of the offer you accept. It is not something that can be applied to a project already under way.
Paying this way costs nothing extra. We charge no interest, no arrangement fee, no administration charge and no surcharge for paying monthly: the instalments add up to exactly the price quoted. Where a total does not divide into whole euros, the earlier instalments are rounded down and the final one carries the remainder. This is a deferred payment arrangement on our own invoice, free of interest and of any charge, and completed within twelve months. It is not credit and we are neither a lender nor a credit intermediary — no finance company is involved, we do not carry out a credit check, and nothing is reported to a credit reference agency. Whether we offer a plan on a given project is a commercial decision taken by a person, not by an automated system.
Each instalment is invoiced separately and carries the VAT that falls due on it, rather than the whole of the VAT landing on the first invoice. Instalments are payable on the dates set out in the schedule, by bank transfer or card; neither carries a fee from us.
Delivery is not held back to the payment schedule. Your project is built and launched on its own timeline, which will usually finish before the instalments do. From the moment we deliver it you hold a full licence to use the work commercially and without restriction. Ownership of the delivered work, as set out under Intellectual property above, transfers to you once the final instalment has been paid; until then that licence, rather than ownership, is what you hold, and it is sufficient for every ordinary use of the finished work.
If an instalment is going to be late, tell us before the due date and we will almost always reschedule it. Where an instalment remains unpaid after a reminder and a reasonable grace period, we may pause work still in progress and, where we host the service, suspend it — in each case after telling you first, never as an opening step. Amounts for work already delivered remain due. We reserve the right to charge interest on overdue amounts at the statutory rate applicable to the contract, and in a consumer contract only to the extent the applicable law allows. You may settle the outstanding balance early, in whole or in part, at any time and at no cost: as there is no interest in the plan, there is nothing to rebate.
Instalments are a payment term rather than a discount, which is why — unlike our promotions — they do apply alongside one. Any discount is applied first and the reduced total is what the schedule divides. The offer is described in full at Pay in instalments.
Some services — such as Monthly Maintenance — are provided on an ongoing basis rather than as a one-off project. Monthly plans renew each month until you cancel, and you can cancel at any time with effect from the end of the month you have already paid for — unless the plan states a minimum term. The Klinik UI subscription is one: it runs for at least 24 months, paid monthly or yearly but never the full 24 months up front, and the section on Klinik UI below sets out the rest; ending it earlier leaves the remaining months of that term due, and once the term is complete it continues month to month and can be cancelled like any other monthly plan. Annual plans are paid twelve months up front in exchange for a 15% discount on the monthly rate; that discount is what the up-front commitment buys, so an annual plan runs for its full twelve-month term and is not refundable pro-rata if you stop using it earlier. Cancelling an annual plan takes effect at the end of the term.
Included hours, response times and content updates are stated per plan and per calendar month; they are not cumulative and unused hours don’t carry over. Work beyond what your plan includes is quoted separately before we start it. Third-party costs — hosting, domains, licences and similar — are not part of any plan unless the plan says so, and go to the provider rather than to us.
Discounts don’t combine: the annual discount, the multi-package discount and any promotional discount are alternatives, and only one applies to a given item. Where more than one could apply, the larger one is used: once the multi-package discount applies, it replaces an item’s own discount of the same size or smaller, and an item whose own discount is larger keeps it and is left out of the multi-package discount. On a monthly plan, the multi-package discount covers only its first three monthly payments; from the fourth payment the plan is billed at its regular rate, and the order confirmation states both figures. Paying in instalments is the exception, and only because it is not a discount at all — it changes when the price is paid, not what the price is, so it applies to a total that has already been discounted. We may change plan pricing for future terms, and will tell you before a renewal at a new price takes effect.
Klinik UI is offered in two ways, and they are two different contracts rather than two prices for the same one. What each tier includes is set out on its price page and in the offer you accept; this section sets out how the two differ in what you hold, what we provide and how each one ends.
Bought outright. You pay the one-time price of the tier, in a single payment or in instalments as described under Paying in instalments above. Once that price has been paid in full, you may use the delivered website and your installation of Klinik UI without limit of time, on a server of your choosing; the website built for you becomes yours, while Klinik UI itself remains ours and you hold a perpetual licence to it, as set out under Intellectual property above. Support is included for the first twelve months from launch, and version updates for the period the tier states. After those periods, support and updates are available on request at our standard rates. Hosting is not included: you contract and pay for it directly with the provider of your choice. A redesign of the website ordered after the first two years is offered at 50% of its quoted price.
Subscription. The subscription is a licence to use Klinik UI and the website we build on it, not a sale. It runs for a minimum term of 24 months and is billed monthly or, if you choose, yearly in advance at the yearly-billing discount — never the full 24 months up front. No build fee is charged for the website. For as long as the subscription runs, we host and operate the service on our infrastructure under your domain, apply updates monthly, and include up to two hours of support per calendar month, with priority on Network; unused hours do not carry over. Throughout the term you hold a non-exclusive, non-transferable right to use the software and the website for your clinic. The software, its source code and the code of the website remain ours; your content, your branding, your domain and your data remain yours. If you renew for a further 24-month term, we redesign the website at no charge.
Ending the subscription. Ending it before the minimum term has run leaves the remaining months of that term due. After the minimum term it continues month to month and may be cancelled with effect from the end of the month already paid for. When the subscription ends, the licence ends with it and we take the service offline — unless you choose to buy the website outright, in which case the price is the one-time price of your tier less the subscription fees you have already paid, both excluding VAT. However it ends, we provide a complete export of your data — patients, appointments, invoices and consents — in a standard, machine-readable format, and you may request one at any time while the subscription runs.
In both cases, the Klinik UI software is licensed for use, not for change: you may not modify, adapt, translate or create derivative works from it, or have anyone else do so, without our prior written approval, except where the law expressly allows it. Your own content is not affected.
In both cases, SMS credits, advertising budget and any other third-party usage are billed by their own providers and are not part of the price.
We treat everything you share with us as confidential, from the first conversation onwards and whether or not you go on to work with us: your plans, your business information, your data, your access credentials and the work in progress. We use it only to advise you and to deliver the work you ask for, we do not disclose it to anyone else, and anyone who helps us on your project is bound to the same confidentiality. This obligation continues after the project has ended. It does not cover information that is already public, that we already had or obtained independently, or that the law or a public authority requires us to disclose — in which case, where we are allowed to, we tell you first. It applies without a separate non-disclosure agreement.
In the same way, our offers, our prices and the way we propose to do the work are confidential to you, and may not be passed on to third parties without our consent.
One exception, so that you know it in advance: once your project is live, we may show the finished, published work in our portfolio and name you as the client — never your internal information, your data or anything that is not already public. If you would rather we did not, tell us at any time and we will leave it out or take it down.
Some of our work gives us access to personal data you are responsible for — about your website’s visitors, your customers or your staff — for example when we host, maintain or migrate your website, set up your server or work in your accounts. For that data you are the controller and we are your processor under Article 28 of the GDPR. This section is the data processing agreement between us, and it applies automatically to every offer you accept that includes such work.
We process that data only to deliver the work in the accepted offer, for as long as that work lasts, and only on your documented instructions, including on any transfer outside the EU. It is whatever your website and systems hold — typically contact and account details, server and access logs, and the content of your website. Everyone at Level UI who can access it is bound to confidentiality, and we protect it with appropriate technical and organisational measures: encrypted connections, personal accounts with two-factor authentication where available, and access limited to the people who need it.
We engage another processor only where the work requires it, and we tell you before adding or replacing one, so that you can object. Where a hosting or code provider is set up in an account in your own name — as Hostinger and GitHub usually are in our offers — it works for you directly rather than for us. We help you answer requests from the people the data is about and meet your other obligations under the GDPR, we tell you without undue delay if we become aware of a personal data breach, and we give you the information you need to check that we keep to this section, including for an audit. When the work ends, we delete the personal data or return it to you, as you choose, unless the law requires us to keep it.
This site links to third-party services we use or reference — including WhatsApp and our social media profiles. We aren’t responsible for the content, availability or privacy practices of those third-party services; your use of them is subject to their own terms.
This website and its content are provided "as is". We take reasonable care to keep information accurate and the site available, but we don’t guarantee it will be uninterrupted, error-free or always up to date. To the extent permitted by applicable law, we exclude liability for indirect or consequential loss arising from your use of this website; nothing here limits liability that cannot be excluded by law.
These terms are governed by the laws of Romania, and any dispute relating to this website is subject to the exclusive jurisdiction of the Romanian courts, without prejudice to any mandatory consumer-protection rights you may have under the law of the country where you live, which continue to apply regardless of this clause.
We may update these terms from time to time to reflect changes to the site or our services. The "last updated" date at the top of this page always reflects the current version.
General questions, billing, portal access or a data privacy request — reach us through our Support page or email office@levelui.com.