15% off when you pay yearly.

— FAQ

Frequently asked questions

• Does this apply to every subscription, or only maintenance?+

  Every subscription. The discount is a property of how a plan is billed, not of what it does — anything that renews on a cycle gets it. Monthly Maintenance is simply the only recurring plan we sell at the moment, so it is the only place you can use the offer today. Anything recurring we add later picks it up automatically.

• How much do I actually pay up front?+

  Twelve times the discounted monthly rate, in a single invoice. On the €299/mo Monthly Maintenance plan that is €254 a month, so €3,048 for the year instead of €3,588 — a €540 saving. You see the exact annual figure on the cart line before you send anything, so there is nothing to work out yourself.

• Can I combine this with the 15% multi-package discount?+

  No — our offers don’t combine, and only one applies to any given item. A yearly plan does still count toward the 3-or-more package discount’s threshold, so adding a yearly plan plus two other packages does unlock 15% off those two. The yearly plan itself keeps its own discount rather than receiving a second one.

• Can I cancel a yearly plan part-way through?+

  You can stop it renewing at any time, and the cancellation takes effect at the end of the twelve months you have paid for. What you cannot do is get a pro-rata refund for the unused part — the up-front commitment is exactly what buys the 15%. If you would rather keep the freedom to leave next month, choose Monthly instead; it is cancellable at any time. Our terms of use set both out in full.

• Can I start monthly and switch to yearly later?+

  Yes, at any point. Tell us you want to move to yearly and we invoice the year from that date at the discounted rate. There is no penalty for having started monthly and no minimum time on the monthly plan first.

• What happens when the twelve months are up?+

  The plan renews for another year at the then-current price, and we tell you before that happens rather than after. If our pricing has changed in the meantime you hear about it ahead of the renewal, with time to decide.

• Do included hours carry over if I pay for a year?+

  No. Included bug-fix hours and content updates stay monthly allowances however you pay — they don’t pool into an annual budget and unused hours don’t roll forward. Paying yearly changes the price and the invoice, not the scope.